All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
- If buyer receive the wrong item.
- If buyer do not want the product they have received and that is in wrong condition (but buyer must return the item at your expense and the item must be unused).We pay you full item price not delivery for return.
- If buyer got product in wrong condition please send us photos and full proof of item mostly for duvet sets and clothing for full refund .We send you another item like that or full refund you.If size chosen by customer wrong and dresses are fine then no refund because return cost is higher then dresses cost.So if customer can manage by own and we send you total dress price.So please before buy anything read all details provided like size chart in description of every dress having may be different size chart according to height/weight and length.Note:-Different dresses may be have different measurement according to your weight/length and height.
- Buyer can submit refund requests within 7 days for all items and 14 days for dresses. You can do it by sending a message on Contact Us page